Mobile Phones

Submissions to a Senate inquiry outline what happened behind the scenes as Optus rushed to fix its recent outage.

Kelly Bayer Rosmarin was highly regarded as a corporate warrior after surviving last year's cyber attack fallout, but her fate at Optus was decided earlier than Monday morning's announcement, writes Peter Ryan.

If last year's cyber attack failed to teach Optus a few lessons in handling massive tech failures, perhaps the public scrutiny of the Senate will force the system reboot the telco so desperately seems to need, writes Kate Ainsworth.

Issues between blue and green message bubbles could soon be a thing of the past, as Apple moves to adopt the RCS standard.

A Melbourne woman says she was in "an almost panic-attack state" trying to get in touch with Optus after the telco signed up a new customer with her mobile number.

Optus is facing growing scrutiny after some triple-0 calls failed during its unprecedented outage.

Optus is no stranger to class actions after last year's cyber attack. But a week after its crippling nationwide outage left 10 million Australians in the dark and businesses unable to trade, is another one on the horizon?

Optus says "changes to routing information" after a "routine software upgrade" was behind last week's nationwide outage, affecting 10.2 million Australians and impacting 400,000 businesses.

First the hack, then the outage. Many customers want out of Optus, while others want compensation. Here's a look at your consumer rights.

Telecommunications experts warn Australia’s major mobile providers are vulnerable to another major outage due to gradual cost-cutting and a critical lack of regulation.

Optus will provide eligible customers, including small businesses, 200GB of free data as compensation for its nationwide outage that lasted for more than 12 hours and impacted more than 10 million Australians.

The federal government has announced a review into Wednesday's massive Optus outage, which affected more than 10 million customers across the country, as the minister urges the telco to consider compensating its customers.

CEO of the Cyber Security Cooperative Research Centre Rachael Falk speaks to 7.30 about the outage that affected more than 10 million Optus customers.

A year after a cyber attack exposed the personal details of millions of Optus customers, the telco boss is on another apology tour. She seems to have learned nothing, writes business editor Ian Verrender.

Canada, Japan, and the United States are among the countries that expect service providers to implement roaming capabilities to cover major network failures. 

Optus CEO Kelly Bayer Rosmarin says "a technical network fault" is to blame for the company's nationwide outage on Wednesday, but can't provide more information on the cause before conducting a deeper analysis.

Optus suffered one of the largest telecommunications outages in Australian history on Wednesday. Here are the factors that can cause such events.

Services are being restored after millions of Optus customers were left without phone and internet services. Here's what we know about the outage.

For the last few months, there's one question that I've been asked countless times: What do you think of AI? Here's what I've learned over months interviewing the top AI experts, writes James Purtill. 

Named after the Wiradjuri word for "change" or "refreshment", the ground-breaking mobile app Gurray translates English words into seven different Aboriginal languages.

Emergency mobile and payphone systems to be improved to ensure mobile phone service in emergency bushfire situations

Digital driver's licences are set to be rolled out across Queensland today but the state government is already warning of delays with its technology.

Stuart Benjamin says people in remote areas should be able to use any mobile network to access data and calls in the event of a declared emergency.

In some parts of regional Australia, old-school matchmakers are seeing an increase in clients searching for the one.   

Cynthia Gebert from the Telco Industry ombudsman says there have been positive improvements across the industry but Optus complaints increased amid data breach.